Privacy Policy

VanRan Communications Services, Inc., a Georgia corporation and VR3 Cloud International, LLC, a Georgia limited liability company, are affiliated companies; and, for purposes of this Privacy Policy are collectively called “Company” or “our Company” or are collectively to as, “we”, “our”, “us.” Your privacy is important to our Company. This Privacy Policy discloses the Company’s information practices, including what types of information are gathered and tracked, how the information is used, and with whom the information is shared.

What information we collect, and what we do with it

Name, like first name or last name
- Purpose of processing: this information is used as a part of our legitimate business interest in maintaining communications with you.
Contact information, like phone number, email, or address
- Purpose of processing: this information is used as a part of our legitimate business interest in maintaining communications with you.
Employment information, like your employer or their current phone system
- Purpose of processing: this information is processed according to terms of an agreement which helps facilitate delivery, implementation, and support services.
Account information, like system logins if that information is shared/used
- Purpose of processing: this information is processed according to terms of an agreement, to help facilitate account management & billing.
Technical identifiers, like cookies or IP address
- Purpose of processing: this information is used as a part of our legitimate business interest in managing our marketing communications, counting ad impressions, and managing website performance.
Telephony information, like telephone numbers, MAC addresses, and usage data
- Purpose of processing: this information is processed as a part of an agreement to provide calling services and related support.
Call recordings, voicemails, and screenshots if those associated systems are implemented or supported by us.
- Purpose of processing: this information is used for technical support of those associates systems.

How we collect your data, and where it comes from

Most of this information is provided by you directly to us – either in conversations with our Team, interactions with our website, or information made publicly available. In some cases, we may receive your information through our suppliers as a part of a marketing campaign, or information found publicly available online.

If at any time you would like to unsubscribe from receiving company communications, please email us at privacy@vanran.com.

Who else may receive your data, and what we give to them

The above information may be shared with the below categories of third parties as applicable in working with them to provide services to you:
- Our partners, like providers of customer relationship management or accounting software, or business administration tools like email and word processing.
- Our partners in telephony, like Ribbon, Five9’s, and Avaya.
- Our distributors who assist in shipping & distribution.
- In limited situations where our Company processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Marketing

As a part of our legitimate business operations, ourCompany would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If at any time you would like to unsubscribe from receiving company communications, please email us at privacy@vanran.com.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your Personal Information when you enter, submit, or access your Personal Information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then data is encrypted in our database to be accessed only by authorized trained personnel with special access privileges to our systems and who are required to keep the information confidential.

Our Company will keep your Personal Information only for as long as (i) it is necessary if and as required by applicable laws and regulations; or (ii) your Personal Information is needed in order to provide Services to you.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider use to collect and transmit information through your Web browser (if you allow), which enables the websites’ or service providers’ systems to recognize your browser and capture and remember certain information.

We may use cookies to compile aggregate data about website traffic and website interaction so. that we can work to offer better experiences and tools on our Website in the future.

What types of cookies do we use?

There are a number of different types of cookies, such as, but not necessarily limited to the following:

Functionality – These cookies allow enhanced functionality and personalization when accessing the website or services. These can include previously selected preferences, like what language you prefer and your location.

Advertising – These cookies collect information about your visit to a website, the content you viewed, the links you followed and information about your browser, device, and your IP address. A party who collects such information may sometimes share some limited aspects of this data with third parties for advertising purposes. A party may also share online data collected through your visits to other websites. You may be shown advertising based on your browsing patterns on a website.

At present, our Company does not use functionality cookies on its Website or Apps, if any. However, our Company may use functionality cookies at some time in the future for one or more of the reasons (but not necessarily limited to those reasons) set forth in the above description.

Advertising cookies are used by Google Analytics on Company’s Website or Apps, if any, to track overall website traffic performance and click-through leads. No personally identifiable information is tracked beyond the IP address and point of entry.

At present, Company does not use any other cookies at all except Google Analytics advertising cookies, but we may use other cookies at some time in the future for various reasons, such as, but not necessarily limited to, to track the web pages you visit, to test the effectiveness of our marketing, or to facilitate operations of Company’s Website and/or its Apps, if any.

Furthermore, Company does not currently use any other technologies similar to cookies on its Website or Apps, if any. However, at some time in the future, Company may use such other technologies for one or more of the reasons (but not necessarily limited to those reasons) mentioned in this discussion regarding cookies.

How to manage cookies?

You may set your browser not to accept cookies or other technologies. However, in some cases, some of our Website’s or Apps’ features might not function properly as a result if cookies are removed or disabled.

Children

We do not intend for our Website, Apps (if any), or any of our other Services available online to be used by anyone under the age of 18. If you are a parent or guardian and believe we may have collected information about your minor or child, please contact us as described in the “Contacting Us” section below.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user of our Services is entitled to the following:

You have the right to access, review, correct, or update the Personal Information we hold about you. You also have the right to have the right to object to our Company’s collection and processing of your Personal Information under certain conditions. You can exercise these rights by contacting us as described in the “Contacting Us” section below.

You have the right to request that our Company transfer the Personal Information we have collected to another organization, or directly to you, under certain conditions. Please be advised that, at the present time, we are not technically able to provide requested Personal Information to you electronically, but we may be able to do so in the future; and, if so, we will post that capability on our Website. Currently, we can send you your requested Personal Information via regular First Class, Postage Prepaid U.S. Mail only.

You also have the right to request that we restrict the processing of your Personal Information under certain conditions. This essentially means that you are asking us to stop using your Personal Information for what we have been using it for. In order to comply with this request, it may mean we will have to delete your entire account on our Company’s Website.

You have the right to delete certain personal information you provide to us. Keep in mind, we may need this information to provide account management and access, and if you choose to delete information, we may be prevented from providing further service or support. Should you choose to delete information, you can exercise this right by contacting us as described in the “Contacting Us” section below. We will never discriminate against you should you choose to exercise these rights.

In some circumstances, we may retain information about you for legitimate business or legal purposes, or for any purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Websites or Services, or to comply with legal obligations. Some information may persist in a limited internal capacity for internal administration, such as in backup files maintained for data integrity and disaster recovery. We strive to store your information no longer than necessary and will take steps to delete your information where reasonably possible.

Contacting Us – If there are any questions regarding this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us using the contact information below. If you make a request, we’ll promptly (typically in less than 30 days) respond to you.

For more information about these rights, please contact us at our email at privacy@vanran.com.

Write to us: VanRan Communications Services, Inc.
2939 Pacific Drive
Norcross, GA 30071, USA

Attn: Legal and Company Employee receiving questions/comments about privacy matters

You have the right to lodge a complaint about our Company’s practices with respect to your Personal Information with the supervisory authority of your country or European UnionMember State, if GDPR is applicable.

Do we disclose any information to outside parties?

We do not sell or trade your Personal Information to outside parties. However, we may share your Information in a limited capacity with trusted third parties, including, without limitation, partners, vendors, or distributors who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep your Personal Information confidential. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable or de-identified information may be provided to other parties for marketing, advertising, or other uses.

Changes to our Privacy Policy

Our Company keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on September 1, 2020. Please note that our Privacy Policy covers certain matters that do not or may not apply to Company as of the date of this Privacy Policy (e.g., we do not currently use functionality cookies or have Apps) but may become applicable to our Company at some time in the future. Thus, by covering such matters in this version of this Privacy Policy, you acknowledge that we have effectively informed you in the event that such matters later become applicable.

Certain Remarks about our Company and the California Consumer Privacy Act (“CCPA”)

Currently, our Company is not covered by the CCPA, because our Company does not meet the CCPA’s definition of covered Business. However, as our Company is forward thinking to the time when it will or may qualify as a Business under the CCPA, we have included relevant CCPA discussion in this Privacy Policy; and, as evidenced by the main Privacy Policy provisions, our Company already complies with the CCPA.

PRIVACY POLICY